FREQUENTLY ASKED QUESTIONS

Q: What is Park Springs?

A: Park Springs is metro Atlanta’s premier award-winning Life Plan Community (also known as a Continuing Care Retirement Community, or CCRC) offering active, independent, resort-style living for those 55 and older. Situated on 61 acres in Stone Mountain, Georgia, it features five independent living neighborhoods, 31 floor plan options, and 394 individual residences, along with a full continuum of on-campus healthcare, multiple dining venues, resort-style amenities, and borders Stone Mountain Park. The address is 500 Springhouse Circle, Stone Mountain, GA 30087, accessible via I-285, I-20 and HWY 78.

GENERAL QUESTIONS

Q: What is a CCRC/Life Plan Community?

A: A Continuing Care Retirement Community (CCRC) — now more commonly called a Life Plan Community (LPC) — is a residential community that provides a continuum of care to support a variety of lifestyles and changing wellness needs. Within a single campus, you will find Independent Living, Assisted Living, Memory Care, and Medicare-Certified Short and Long-Term Skilled Nursing. This unique environment allows individuals to age in place in a comfortable and familiar setting without needing to move as care needs evolve. Park Springs has adopted the term Life Plan Community to reflect modern industry trends — the same services, just a more forward-looking name.

Q: What is a Continuum of Care?

A: A Continuum of Care is a lifestyle model that provides independent living options, recreational and social programs, and specialized care as needs change over time. Residents of a community offering a continuum of care benefit from knowing that most anything short of a hospital stay can be addressed within one community — no future moves should be required.

Q: Who owns and manages Park Springs?

A: Park Springs, LLC is the entity licensed to provide continuing care and is licensed and regulated by the Georgia Insurance Commission. Park Springs, LLC ownership group includes Isakson/Barnhart Retirement Development Co., LLC, Cruden Capital, LLC, and Isakson PS, LLC, with Isakson Living serving as Manager. The majority owners of these entities are principals of Isakson Living.

With no separate board layer between ownership and the community, Park Springs maintains a direct connection between ownership and campus operations. This structure allows ownership to remain actively engaged on campus and responsive to Member needs.

Q: Where is Park Springs located?

A: Park Springs is located approximately 30 minutes northeast of Atlanta in Stone Mountain, GA, accessible by I-285, I20 and HWY 78. The address is 500 Springhouse Circle, Stone Mountain, GA 30087. The main entrance is on Bermuda Road.

Q: Why are residents called Members?

A: At Park Springs, you are not just a resident or a homeowner — you are a Member. Your friendships, spirited way of life, and connections with one another are the foundation of Park Springs. A Member belongs to a community, and Park Springs Members are what make it a community worth belonging to.

Q: What are common misconceptions about Life Plan Community living?

A: Several myths persist about Life Plan Communities. Moving does not mean giving up your lifestyle — it means gaining a new lease on life with more support, more social connection, and less worry about the future. Life Plan Communities are not hospitals or nursing homes; they are active, neighborhood-style campuses where health care is one component, not the defining feature. You are never too young and healthy to benefit — many Members say they wish they had moved sooner so they could enjoy more years of the full lifestyle. Your family and friends are always welcome. You do not lose independence — with as-needed assistance available, you actually maintain independence longer. And the investment is often comparable to the full cost of homeownership when all expenses are considered.

Q: How do I contact Park Springs?

A: You can reach Park Springs by completing the contact form at , by email, or by phone: Sales: 678-684-3300 | General Information: 770-879-4330 | RSVP to an IL event: 678-684-3483.

MOVING HERE

Q: How do I schedule a tour?

A: To schedule a tour, complete the contact form at parksprings.com or call 678-684-3483. Your privacy is important — information you provide is seen only by the Park Springs Residency Counselor who responds to your inquiry and is never shared with outside sources.

Q: How can I reserve a residence?

A: Call 678-684-3483 to schedule an appointment with a Residency Counselor. Once you’ve selected a residence, 10% of the entrance fee is required to reserve it. The remaining balance is due at closing unless you are utilizing the Vintage Home Program.

Q: What if my current home has not sold?

A: The Park Springs Vintage Home Program allows you to defer up to 50% of your entrance fee for up to 12 months while your home is actively being marketed. The typical process: pay 10% to reserve, pay 40% on move-in day, then pay the remaining 50% once the home sells — interest-free, within one year. Speak with a Residency Counselor for full details.

Q: Do you provide moving assistance?

A: Yes. Park Springs employs a full-time Member Move Manager who oversees your move from the very first space-planning visit until the last piece of furniture is placed. Services include a home visit (within an 8-hour drive of Park Springs) to measure and place your furniture in your Park Springs residence, downsize resources, a detailed moving guide with timelines, recommended movers, and coordination with moving professionals. Upon arrival, you’ll be introduced to a ‘Good Neighbor’ — a fellow Member who shows you the ropes from a Member’s perspective. These services are complimentary.

INDEPENDENT LIVING

Q: What types of homes are available?

A: Park Springs offers 394 residences across five neighborhoods: 25 Golf View Homes, 50 Mountain View Cottages, 165 Park View Villas, 64 Overlook Villas, and 90 Golf View Villas. Homes are thoughtfully designed one-, two-, and three-bedroom residences — many overlooking Stone Mountain Park golf courses, the lake, park, or mountain. Members bring their own furnishings and flexible upgrade options are available. There are 31 distinct floor plans ranging from 695 to 2,538 square feet.

Q: What amenities and services are available?

A: Park Springs features an elegant clubhouse with dining venues, a library, hair and nail salon, art room, theater, bocce lawns, community grilling areas and woodworking shop. The fitness center includes an indoor pool, warm water therapy pool, exercise room, spa, massage therapy room, and day lockers with certified personal trainers and group classes. Beyond the clubhouse, the 61-acre campus offers walking paths, golf course views, a lake, garden spaces, and a greenhouse. Members can participate in 50+ clubs and special interest groups. On-site services include a interior and exterior home maintenance, security, housekeeping, and scheduled transportation. Additional services such as extra meals, handyman work, laundry, or personalized transportation are available à la carte.

Q: What are the costs and fees?

A: Members pay a one-time, largely refundable entrance fee that entitles them to the exclusive right to live in their selected residence with full access to community services, amenities, and on-site healthcare. Entrance fee amounts vary by residence and plan. The 90% refundable option is available on all residences; a 50% option (with a lower upfront cost) is available on select residences. The monthly fee covers dining credit ($350/person), all utilities, bi-weekly housekeeping, scheduled transportation services, routine home maintenance, and a full activity and social calendar. Internet and landline telephone are the only items billed separately. All floor plans and pricing are listed at parksprings.com under Independent Living.

Q: How do I become a Member?

A: To become a Member, at least one applicant must be 55+ years of age or older, and you or your spouse must be capable of living independently with or without reasonable accommodations or modifications. Applicants must also meet the financial qualifications — generally, assets of at least twice the entrance fee and income of at least twice the monthly fee, though overall financial health is assessed holistically. Once a residence is selected, 10% of the entrance fee reserves it.

Q: Are pets allowed?

A: Yes. Pets are welcome at Park Springs with approval and proper documentation. Member are permitted to have a maximum of two pets in his/her residence. There are no breed, size, or weight restrictions and no pet deposits or additional monthly pet fees. All pets are subject to approval by the Executive Director. Pet stations are located throughout the community. Please review the Park Springs Pet Policy or speak with a Residency Counselor for details.

Q: What are the meal plan options?

A: Park Springs Members enjoy meals prepared by professional chefs at several distinct dining venues. The Main Dining Room serves American classics; the Bistro offers casual dining; the Blue Heron operates as a traditional steakhouse; and the Park Springs Pub is known for its burgers. At Cobblestone (Assisted Living), Members enjoy a Mediterranean-inspired menu. Catering for private events and a home delivery service are also available for a fee. Each independent living Member’s monthly fee includes a $350/person flexible dining credit usable at any venue.

Q: Does Park Springs offer transportation

A: Yes. Scheduled transportation for medical appointments, some off-campus activities, and group outings is included in the monthly service fee. Personalized transportation is available for an additional cost. Group outings to cultural and social destinations occur approximately six times per month, and shopping trips are also scheduled regularly.

COSTS & CONTRACTS

Q: What type of contract does Park Springs use?

A: Park Springs is a Type B Modified Life Plan Community. Residents pay a largely refundable entrance fee and pay for healthcare on a fee-for-service basis if and when needed. Park Springs provides every independent living Member with a 90-day healthcare benefit to be used in assisted living, memory care or skilled nursing — the room cost is covered by Park Springs for up to 90 days, which Members can bank and use at any point after moving in.

Q: What are the entrance fee options?

A: Every residence has a 90% refundable entrance fee option. Some residences also offer a 50% option: the entrance fee is reduced by 25% upfront, and 50% is returned at the end. For example, a 90% residence priced at $400,000 would refund $360,000; a 50% option on the same residence would cost $300,000 upfront with $150,000 returned. Entrance fees generally range from approximately $200,000 to $950,000.

Q: What is a second-person entrance fee?

A:  There is a flat-rate second-person entrance fee of $29,000. The flat-rate second-person monthly fee addition is $2,013. If one spouse moves to a higher level of care, that $2,013 adjusts accordingly.

Q: What is included in the monthly fee?

A: The monthly fee covers: all utilities (electricity, gas, water, garbage/trash), a $350/person dining credit, bi-weekly housekeeping, basic cable, scheduled transportation within a 15-mile radius, access to the fitness center, pool and classes, maintenance and repair of all appliances and home systems, exterior and grounds maintenance, 24/7 security, and annual deep cleaning. Internet and a landline telephone are the only items not included. A full itemized list is available at parksprings.com under Independent Living > Compare the Value.

Q: How often and by how much are monthly fees adjusted?

A: Monthly fees can be adjusted once per year (with 60-day notice), historically on January 1st. Over the past 10+ years, increases have ranged from approximately 2.98% to 9%, averaging around 4–4.7%. The 2026 increase was 4.84%. Members are informed of the upcoming adjustment at an all-Member meeting in October. A finance advisory committee composed of Members works alongside executive staff during the budgeting process.

Q: Are any fees tax-deductible?

A: Yes, potentially. A portion of the monthly fee may be tax deductible. The second-person entrance fee and the non-refunded portion of the entrance fee (10% on the 90% plan) may also be tax-deductible. Park Springs provides a letter each February so residents can share it with their CPA. Note: Because the 90% entrance fee is largely refundable, there is no tax deduction on that refundable portion. Always consult a tax professional.

Q: What is the Vintage Home Program?

A: The Vintage Home Program allows residents to defer up to 50% of their entrance fee for up to 12 months while their current home is actively marketed. It enables you to move in and enjoy Park Springs without waiting for your home sale to close. The deferred amount is interest-free for the full deferral period.

Q: Is Park Springs nonprofit or for-profit?

A: Park Springs is a for-profit community owned by Isakson Living. Unlike some nonprofits (often affiliated with religious organizations), it does not offer a benevolence/residency-for-life fund. However, the financial qualification process is designed to ensure residents can comfortably afford their stay through the full continuum. The for-profit, locally-owned structure means decisions are made on-site, ownership is accessible to Members, and the community is not subject to distant corporate oversight.

ADMISSIONS & QUALIFYING

Q: What are the qualifications to become a Member?

A: There are three criteria: (1) Age — at least one Member of a couple must be 55+ or older; (2) Independence — ability to live independently with or without reasonable accommodations or modifications; (3) Financial — generally, assets of at least twice the entrance fee and income of at least twice the monthly fee, though overall financial health is assessed holistically. Long-term care insurance is also taken into consideration.

Q: Can couples with a health diagnosis still qualify?

A: Yes, in many cases. Park Springs’ goal is to keep families together. Unlike some Type A communities that may deny admission if a spouse has a diagnosis or health event, Park Springs evaluates whether at least one partner can live independently. As long as one Member qualifies, the couple is generally welcome. Park Springs commits to finding the right level of care at the right time for each individual.

Q: Do I need to be a current Member to access health services?

A: Outside prospects can move directly into Assisted Living and Memory Care. You do not need to be a Member of Park Springs to utilize these households. For Skilled Nursing, our license is closed to the outside; only Members that live on campus at Park Springs can utilize Skilled Nursing and Rehab Services; or if you are a Member participating in the Park Springs At Home Program.

HEALTHCARE & WELLNESS

Q: What healthcare services are available on campus?

A: Park Springs’ Wellness Clinic with licensed geriatricians and nurse practitioner, home care with licensed CNA and CMA. Assisted Living, Memory Care; and Skilled Nursing, Inpatient and Outpatient rehab services for PT/OT/ST. Adult Day, Respite. Referrals to specialist like cardiologist and Neurologist. On campus visits from the podiatrist and dentist. Therapy services are covered by members insurance for either inpatient or outpatient.

Q: Does Park Springs have its own doctors?

A: Yes. Park Springs employs two board-certified geriatricians, and they are supported by a nurse practitioner. The Wellness Clinic is open Monday–Friday; the nurse practitioner is present five days per week. The clinic is Medicare-certified, and blood work can be drawn and prescriptions picked up on site. Geriatricians can provide referrals within the Emory and Piedmont Healthcare systems. The Wellness Clinic also offers light wound care, EKG’s, mobile x-ray, etc.

Q: What is the staff-to-resident ratio in healthcare?

A: Park Springs maintains staffing ratios well below the national average. In Assisted Living and Memory Care, we maintain a ratio that exceeds state requirements to ensure quality, continuity of care and support throughout the day and night, and schedules are flexible to support each Member’s natural rhythms. This allows care partners to focus on relationship-based, person-directed care rather than task completion alone.

Q: How are staff trained to provide care?

A: All Park Springs staff — including sales, dining, and maintenance — complete the two-day ‘Spirit Model of Care’ training upon hiring, which focuses on person-directed, relationship-based care. Healthcare staff also receive monthly in-service training on topics such as dementia types, Parkinson’s treatments, and new therapy approaches. The goal is to understand each Member as a whole person, not just a set of clinical tasks.

Q: What is the S.P.R.I.N.G. program?

A: S.P.R.I.N.G. — Supportive Programs Reengaging Individuals and Nurturing Growth — is a three-tiered wellness program led by trained specialists focusing on integral components of brain function. The program exercises the mind (intellectual and psychological health), body (physical and nutritional health), and spirit (social and occupational health). The physical phase is guided by a certified fitness instructor whose personalized exercise plans promote stress reduction, better sleep, and improved brain health. Other phases include nutritional cuisine prepared by certified culinary experts and cultural activities that give life vitality and meaning.

Q: Does Park Springs offer respite care or adult day programs?

A: Yes. Respite Care (short-term stays in Assisted Living) is available for those not yet ready for a permanent transition or in need of temporary support. The Day Break Adult Day Program at Pebblebrook provides structured daily engagement for individuals with mild to moderate cognitive impairment, while their caregiver continues to live in Independent Living.

Q: What wellness and activity programming is available?

A: Wellness at Park Springs encompasses far more than physical fitness. Members can participate in 50+ clubs and special interest groups. The Leisure Services department plans activities spanning physical (fitness center, indoor pool, warm water therapy pool, walking trails), creative (art room, woodworking shop, greenhouse, gardens), intellectual (lectures, book club, computer center, theater), social (clubs, dining events, outings), and spiritual dimensions. Group outings occur approximately six times per month. A travel group offers longer excursions (past trips have included Cuba, Nova Scotia, Bermuda, and New Orleans).

Q: What is a Continuing Care Navigator?

A: Navigators are on-staff social workers who monitor the wellbeing of Independent Living Members and guide Members and families through care transitions. They coordinate hospital transport, arrange specialist referrals, connect Members to support groups, and facilitate all communications when a change in care level is being considered. Navigator services are included for all residents at no additional cost.

Q: What if my partner and I have different care needs?

A: Park Springs’ Continuum of Care is specifically designed to allow couples with different care needs to remain in the community together through all of life’s changes. On-site Wellness Coordinators and Navigators are available to help find the right care and services for each person individually, while keeping the couple as close together as possible.

Q: Who qualifies for Assisted Living?

A: Assisted Living is appropriate for individuals who: need help with non-medical daily tasks (housekeeping, meal preparation, bathing, dressing, toileting and transferring); can walk unassisted or use a cane, walker, or wheelchair independently; can live in their own apartment without around-the-clock nursing care; need help managing medications; or require watchful oversight.

Q: Who qualifies for Memory Care?

A: Memory Care is designed for individuals with a current diagnosis of dementia or cognitive impairment; lack of awareness of time or place; trouble communicating needs or expressing emotions; memory loss that impairs daily function; difficulty processing information or making decisions; or changing personality and behavior such as disinhibition or agitation.

Q: Who qualifies for Skilled Nursing?

A: Skilled Nursing (Long-Term Care) is appropriate for individuals requiring around-the-clock nursing or medical care; who are bedbound; or who are completely dependent for all daily tasks.

Q: What are the visiting hours for health services?

A: There are no set visiting hours. Visitors are welcome at any time, though they are asked to be respectful of their loved one’s personal schedule and the natural rhythms of each Household.

Q: How do I contact Park Springs in a health services emergency?

A: Upon move-in to any area of Health Services, Members receive a copy of the Health Services Resource Book, which includes contact information for key individuals within the Health Services department. Security is on campus 24/7 and responds to all medical and maintenance emergencies.

Q: Who is allowed to discuss care for me or my loved one?

A: Upon move-in, Members are asked to identify a responsible party along with contact information. Only those identified individuals will be permitted to discuss any aspect of the Member’s care while at Park Springs.

DINING

Q: How does the dining credit work?

A: Each resident receives $350/month in dining credit ($700/month per couple), included in the monthly fee. The credit can be used at any campus dining venue and is a use-it-or-lose-it benefit — it does not roll over. Unused credit can be spent on items like uncooked proteins, wine, baked goods, and other bistro items. If you exceed the credit, the overage appears on the following month’s bill. Receipts always show your running balance.

Q: What dining venues are available?

A: Park Springs offers multiple dining venues: the Main Dining Room (traditional classics), the Bistro (casual dining, continental breakfast Monday–Friday, lunch and delivery service), Blue Heron Room (fine dining), and the Park Springs Pub (casual, known for burgers, open for lunch and dinner). At Cobblestone, Members enjoy a healthy Mediterranean-inspired menu. The Blue Heron (upscale, coats required) is open Thursday–Friday for dinner. Catering for events is also available.

Q: Can meals be delivered?

A: Yes. Lunch and dinner can be ordered for delivery or pickup at any residence with a minimum delivery charge. A complimentary continental breakfast is served at the Bistro Monday–Friday.

Q: Can dietary restrictions be accommodated?

A: Yes. Food is cooked to order, allowing for customization including gluten-free, low-sodium, sauces on the side, and other preferences. A consultant Registered Dietitian oversees diet orders for Members in Health Services (primarily Skilled Nursing and Short-Term Rehabilitation).

Q: Do residents have full kitchens?

A: Yes. Every independent living residence includes a full kitchen. Many Members enjoy a mix of cooking at home and dining in campus venues. The average Member dines in campus venues about four times per week.

COMMUNITY CULTURE & LIFE

Q: How do Members influence what happens at Park Springs?

A: Members are actively involved through seven standing committees: Buildings & Grounds, Employee Appreciation Fund, Food & Beverage, Health & Wellness, Marketing, Social, and Finance/Advisory. These committees meet monthly with executive staff. The Executive Director holds a monthly town hall open to all Members. Because Park Springs has no board layer, decisions are made locally and responsively — ownership is regularly present on campus and participates in community events.

Q: What clubs and interest groups are available?

A: Park Springs offers 50+ clubs and special interest groups created by and for Members. These span a wide range of interests — from book clubs and travel groups to Parkinson’s support groups, garden clubs, and art groups. Members are encouraged to start new groups as interests evolve.

Q: What is the Employee Appreciation Fund?

A: Because tipping is not permitted on campus, Members created the Employee Appreciation Fund. Members raise money throughout the year through garage sales, art bazaars, general store proceeds, and direct donations. In the most recent year (2025 session), Members raised $462,000. Funds are distributed as checks to eligible employees before Thanksgiving — ranging from $20 to $4,000 — regardless of tenure. The Park Springs Foundation also provides scholarships for employees, their spouses, and children.

Q: What is the Park Springs Foundation?

A: The Park Springs Foundation was created by Members to provide scholarships for employees, their spouses, and children.

Q: How are new Members welcomed?

A: New Members are assigned a ‘Good Neighbor’ — a fellow resident who serves as their first guide to campus life. New Members receive a name tag with a ‘New Member’ ribbon, their names are listed in the monthly newsletter, and the sales team hosts new Member socials for groups who moved in around the same time. Planned social events allow new Members to meet department directors. The overall intent is to make new Members feel at home and connected as quickly as possible.

Q: What move management services are provided?

A: Park Springs’ full-time Member Move Manager (New Member Coordinator) provides complimentary services from the moment a residence is reserved: a home visit to measure and place furniture (within an 8-hour drive), scaled floor plans, a detailed moving guide with step-by-step timelines, downsizing resources, recommended movers, and coordination with moving professionals. There is no charge for these services.

TRANSPORTATION & LOCATION

Q: How close is Park Springs to hospitals?

A: Four major hospitals are nearby: Piedmont East Side, Emory Decatur Hospital, Atlanta VA Medical Center and Emory Hospital Main Campus on Clifton Road. Scheduled transportation to doctors and hospitals within a 15-mile radius is included in the monthly fee on Tuesdays and Thursdays. Transportation outside scheduled times is available for a per-mile charge.

Q: How close is Park Springs to the airport?

A: Hartsfield-Jackson Atlanta International Airport is approximately 28 miles away. Transportation to the airport is available for a fee.

Q: What is near Park Springs?

A: Stone Mountain Park (3,200 acres) borders the Park Springs campus. Residents receive a free annual Stone Mountain parking pass and private gate access for walking, hiking, golf, kayaking, and paddleboarding. The park hosts annual festivals including the Yellow Daisy Festival, Scottish Highland Games, and Native American Powwow. Nearby conveniences include Kroger, Walmart, Costco, Whole Foods, Sprouts, and Lidl. Downtown Decatur (restaurants, shopping) is less than 15 miles away. Major malls are accessible for broader shopping.

Q: What off-campus activities and outings are offered?

A: The Leisure Services department coordinates approximately six off-campus outings per month — including the Fox Theatre, Atlanta Symphony, Atlanta Botanical Gardens, High Museum, dinner clubs, local theaters, sporting events, apple picking in North Georgia, and Oktoberfest. Shopping trips to Publix, Kroger, Walmart, and area malls are also scheduled. A travel group offers longer excursions such as Cuba, Nova Scotia, Bermuda, and New Orleans.

MAINTENANCE & SAFETY

Q: What maintenance is included in the monthly fee?

A: All routine and emergency maintenance is covered: appliance repair and replacement, HVAC, plumbing, electrical, structural, and exterior grounds maintenance. Additional benefits include bi-weekly housekeeping, an annual deep clean, two hours of complimentary picture hanging upon move-in, and five-year and ten-year interior refurbishments. Work orders can be submitted via the Uniquest app or by calling the administration office.

Q: Is there 24/7 security?

A: Yes. Security is on campus 24 hours a day, 7 days a week, with at least two staff Members on duty at all times including an EMT. The front gate is always staffed. Security responds to both maintenance and medical emergencies. Every independent living residence has pull cords in every bathroom and motion sensors to support safety monitoring.

WAIT LIST & AVAILABILITY

Q: How do I join the wait list?

A: To join the wait list, complete a confidential Membership application (including asset and income information with supporting documentation) and make a $1,500 deposit. This deposit is fully applied to your entrance fee upon move-in. If you decide not to move to Park Springs, $1,250 is refunded (a $250 administrative fee is retained). You can list multiple floor plans and residences with no additional charge.

Q: How many times can I decline an offer before losing my wait list position?

A: You have three passes total. Each time you pass on an offered residence, it counts as one pass. On your third pass, your position drops to the bottom of every wait list you are on.

Q: Can I wait on multiple floor plans?

A: Yes. There is no limit to the number of residences you can place on your wait list, and there is no additional charge. Residency counselors will help you build a strategic list based on your timeline and preferences.

Q: What is the current occupancy rate?

A: As of the May 2025 session, Park Springs independent living was approximately 96–98% occupied. Demand across all life plan communities has been high, with the baby boomer generation continuing to drive the senior housing market.

Q: How long will I wait for a residence?

A: Wait times vary significantly by floor plan. Some floor plans may have availability within six months to a year; others have wait lists of two to three years or longer. Counselors will review your preferences and timeline and help identify realistic options. Joining sooner rather than later is always recommended.

Q: Can I move into a smaller residence temporarily and transfer later?

A: This is possible, but as of January 1, 2025, a new policy requires Members who move into a residence to remain there for a minimum of three years before transferring. This was implemented to stabilize the external wait list. Residency counselors can help you evaluate whether this approach makes sense for your timeline.

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